Privacy Policy
App Name: Flinto: Booking services
Last Updated: July 1, 2026
1. Introduction
This Privacy Policy explains how Flinto Commercial Brokers collects, uses, shares, and protects your personal information when you use the Flinto: Booking services mobile application. By using the App, you consent to the practices described here.
2. Information We Collect
2.1 Information you provide
- Account & contact data: name, phone number, email address, and country code provided at sign-up or via Google, Facebook, or Apple sign-in.
- Profile data: profile photo and any details you add to your profile.
- Order data: pickup and drop-off addresses, selected service and vehicle type, order notes, and order history.
- Payment & Wallet data: Wallet balance and transaction records. Card/payment details are processed by our third-party payment provider and are not stored on our servers unless stated otherwise.
- Support communications: messages you send to our support team.
2.2 Information collected automatically
- Location data: with your permission, we collect precise (GPS) and/or approximate location to set pickup/drop-off points, match you with nearby Service Providers, and provide live order tracking.
- Device & usage data: device model, operating system, app version, unique device identifiers, IP address, and in-app activity/diagnostics.
- Push notification tokens: via Firebase Cloud Messaging, to deliver notifications.
2.3 Information from third parties
When you sign in with Google, Facebook, or Apple, we receive basic profile information (such as name and email) permitted by your settings with those providers.
3. How We Use Your Information
We use your information to:
- create and manage your account and authenticate you;
- process, fulfil, and track your Orders;
- enable Wallet funding and payments;
- connect you with Service Providers and share necessary delivery details;
- send transactional and (with consent) promotional notifications;
- provide customer support and resolve disputes;
- maintain security, prevent fraud and abuse, and enforce our Terms;
- analyze and improve the App's performance and features;
- comply with legal obligations.
4. Permissions We Request
The App may request the following device permissions. You can change them in your device settings at any time, though some features may stop working if revoked.
| Permission |
Why we use it |
| Location (precise & approximate) |
Set pickup/drop locations, match providers, track orders |
| Camera / Photos |
Upload a profile picture or order-related images |
| Notifications |
Deliver order updates and account alerts |
| Internet / Network state |
Core app functionality and API communication |
5. How We Share Your Information
We do not sell your personal information. We share it only as follows:
- With Service Providers (drivers/couriers/vendors) — the order details and location information needed to fulfil your Order.
- With service vendors that help us operate the App, including:
- Google (Maps, location, sign-in)
- Firebase / Google (authentication, cloud messaging, analytics)
- Facebook and Apple (sign-in)
- For legal reasons — to comply with law, court orders, or to protect the rights, safety, and property of Flinto, our users, or the public.
- In a business transfer — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, we delete or anonymize it.
7. Data Security
We implement reasonable technical and organizational measures (such as encrypted transmission and access controls) to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- access, correct, or update your personal information;
- request deletion of your account and associated data;
- object to or restrict certain processing;
- withdraw consent (e.g., for location or marketing);
- request a copy of your data (portability).
To exercise these rights, contact us at info@flintouae.com.
Account & data deletion
To request deletion of your account and personal data, go to [Account → Delete Account] in the app or email info@flintouae.com, subject to legal retention requirements.
Developer Note: Google Play requires an accessible account-deletion method — ensure this section is accurate and that a web-based deletion request URL is provided in the Play Console if applicable.
9. International Data Transfers
Your information may be processed and stored in countries other than your own, including where our service providers operate. We take steps to ensure your data is protected in accordance with this Policy and applicable law.
10. Third-Party Links and Services
The App relies on third-party services (Google, Firebase, Facebook, Apple, payment providers, maps). Their handling of your data is governed by their own privacy policies, which we encourage you to review.
11. Changes to This Privacy Policy
We may update this Policy from time to time. We will post the updated version in the App with a revised "Last Updated" date and, for material changes, provide additional notice. Your continued use of the App after changes constitutes acceptance.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your data, contact:
Flinto Commercial Brokers
Email: info@flintouae.com